Career
Work Experience
Professional roles in IT operations, technical support, and community volunteering.
IT Operations Associate
Accenture
- Provided technical support for hardware, software, and network-related issues.
- Managed Active Directory and Office 365 user administration.
- Resolved ServiceNow tickets while meeting service level targets.
- Supported VPN and remote troubleshooting using TeamViewer, AnyDesk, and LogMeIn.
CSR Game Master / Technical Support
Elite Global Sourcing
- Provided customer support and troubleshooting assistance for gaming users.
- Assisted users with technical concerns, account issues, and platform-related problems.
- Coordinated with support teams to resolve technical issues efficiently.
Volunteering
Game & Community Moderator
PlayPark Philippines
Special Force
Special Force 2
- Moderated in-game chat and community channels to keep player interactions safe and respectful.
- Assisted players with account issues, reports, and gameplay or platform-related concerns.
- Coordinated with support staff to investigate incidents and resolve player disputes efficiently.